FAQ
Questions people ask before they book
If something’s not answered here, reach out. I’m happy to talk it through.
Virtual sessions available in GA, AL, CA, FL, ID, NY, NC, OR, TX, VA, and WY.
Getting Started
1. How do I schedule a session?
Start with a free 25-minute consultation. You can book that through the website. We’ll talk about what’s going on and whether working together makes sense. If it does, we pick a time for your first session. No pressure either way.
2. What happens in the first session?
We talk. I ask about what brought you in, what’s been going on, and what you’re hoping to get out of this. You don’t need to have it all figured out. Most people don’t. The first session is about getting a feel for how we work together and making sure you’re comfortable.
3. Do I need to prepare anything before my first session?
Not really. Some people come in with a list of things they want to talk about. Others show up and we figure it out together. Both are fine. The only thing that matters is that you’re willing to have an honest conversation.
4. How often do we meet?
Most people start with weekly sessions. Once things feel more steady, some people move to every other week. We figure out the pace that works for you as we go.
5. How long does therapy take?
It depends on what you’re working on. Some people come for a few months and get what they need. Others check in over a longer period. I’m not trying to keep you in therapy forever. The goal is to give you tools you can use on your own.
Sessions and Format
1. Are sessions in person or virtual?
We meet for 50 minutes virtually over secure video. You just need a private, quiet space and a reliable internet connection.
2. What platform do you use for video sessions?
I use Simple Practice. It’s a secure, HIPAA-compliant platform that gives you your own private client portal. From there you can book sessions, reschedule, and manage payments. On a computer, you’ll get a link before your session and can join right from your browser. If you’re on your phone, you’ll need to download the Simple Practice app. Payment is collected through the portal too. You enter your credit card on file and it’s billed after each session.
3. How long is each session?
Sessions are 50 minutes.
4. What if I need to cancel or reschedule?
Things come up. I ask for at least 24 hours’ notice if you need to cancel or reschedule. That way, I can offer the time to someone else who needs it.
Cost and Insurance
1. How much does a session cost?
Individual sessions are $200. Couples sessions are $250. I like to be upfront about this so there are no surprises. If you have questions about cost, we can talk through it during your free consultation.
2. Do you take insurance?
I don’t work directly with insurance companies. There are a few reasons for that, but the biggest one is that it lets me focus entirely on what’s helpful for you rather than what an insurance company decides to cover. Insurance often limits the number of sessions, requires a diagnosis, and restricts what kind of therapy qualifies. Working outside of insurance means we’re not boxed in by those rules.
That said, I can provide a superbill (a detailed receipt) at the end of each month if you’d like one. Many people submit superbills to their insurance for partial reimbursement through out-of-network benefits. Your insurance company can tell you what your out-of-network coverage looks like. It’s worth a quick call to check.
3. What is a superbill?
A superbill is a receipt that includes the information your insurance company needs to process an out-of-network claim. It has the date of service, the type of session, my license information, and the diagnosis code. You submit it to your insurance company, and they reimburse you based on your plan’s out-of-network benefits.
4. Is therapy worth it if insurance doesn't cover it?
A lot of my clients have told me that working outside of insurance actually made their experience better. There’s no third party deciding how many sessions you get or what counts as progress. We work at your pace, on the things that matter to you. Most people find the investment pays for itself in how it changes their day-to-day life and relationships.
1. What if my partner doesn't want to come?
That’s common. A lot of couples start with one person reaching out. Sometimes your partner joins after a session or two once they hear what it’s actually like. Sometimes individual work is the right starting point. We can talk about what makes sense for your situation.
2. Do you take sides in couples therapy?
Yes and no. I’m on both of your sides. Part of my job is helping you navigate the reality that you can both have a different truth and experience within the same conversation. I don’t blame either of you. I think you’re both likely doing the best you can with the skills you have. That said, I do call out bad behavior — name calling, dismissive tones, anything that isn’t respectful or helpful. That’s not playing favorites. That’s providing safety and direction so the conversation can actually go somewhere. My job is to help you build from where you are.
3. Can we do couples therapy if we're not married?
Yes. I work with married couples, engaged couples, and partners who are dating. The work is the same. If you’re in a relationship and something feels off, we can work on it.
4. What if we've tried couples therapy before and it didn't work?
That happens more than you’d think. Sometimes the fit wasn’t right. Sometimes the approach wasn’t the right one for what you needed. My sessions are more conversational and direct than what most people expect. I give feedback, I name what I’m seeing, and we focus on small, practical shifts rather than trying to overhaul everything at once.
5. What do you actually do in a couples session?
We talk about what’s happening between you. I listen for the patterns, the things that keep coming up, the moments where one of you shuts down or gets reactive. Then I help you slow it down and look at what’s underneath. Most of the time, the thing you’re arguing about isn’t the real issue. Once you see what’s driving the reaction, the conversation changes.
1. I've never been to therapy. Is that a problem?
2. What if I don't know what to talk about?
That’s fine. You don’t need a list of topics. I’ll ask questions. You’ll answer. We’ll find what’s worth looking at. Most of the time, people know something feels off. They just haven’t had a place to sort it out.
3. Is therapy going to be like what I see in movies?
Probably not. We’re not going to sit in silence while you stare at the ceiling. It’s a conversation. I’ll ask you real questions, I’ll share what I notice, and we’ll work through things together. It’s more like talking to someone who’s paying close attention than anything you’ve seen on TV.
1. Is financial therapy the same as financial planning?
No. I’m a therapist, not a financial advisor. I don’t give advice about investments, budgets, or retirement plans. Financial therapy is about the emotions and patterns underneath your money decisions. Fear, control, avoidance, shame. Once you understand those, the practical money conversations get a lot easier.
2. Do we talk about actual numbers?
Sometimes. But the numbers aren’t the point. What matters is how each person reacts to those numbers and why. Two people can look at the same bank statement and feel completely different things. That’s where the real work is.
3. Can I do financial therapy without my partner?
Yes. Your relationship with money started long before your current relationship. Sometimes it makes sense to look at your own patterns first. We can figure out what works for you.
Logistics
1. Where are you located?
I’m based in Fayetteville, Georgia, but work with people virtually across multiple states.
2. What states are you licensed in?
I’m licensed in Georgia, Alabama, California, Florida, Idaho, New York, North Carolina, Oregon, Texas, Virginia, and Wyoming. You need to be physically located in one of these states during our sessions.
3. What are your hours?
Monday through Friday, 10:00 AM to 5:00 PM Eastern.
4. How do I contact you?
You can fill out the contact form on the website, call (626) 989-4288, or email andy@getbetteratfeeling.com. I’ll get back to you within one business day.
5. Is everything we talk about confidential?
Yes. Therapy is confidential. What you share in session stays between us, with a few legal exceptions that I’ll go over with you before we start. Those exceptions are the same for every therapist and they involve situations where someone’s safety is at risk.
Still Have Questions ?
If you didn’t find what you were looking for, that’s okay. Book a free consultation and we’ll talk through whatever is on your mind.
No obligation.